Last updated: September 18, 2026
MyroDeck's Free plan requires no payment and no card, so there is nothing to cancel or refund — you can use it for as long as it fits your business, or upgrade to a paid plan at any time.
Paid plans (Starter, Growth, and Enterprise) can typically be started with a free trial period, during which no charge is made. If you don't cancel before the trial ends, billing begins automatically at the plan's listed monthly rate.
Paid subscriptions are billed monthly in advance, on the date you first subscribed. Charges are processed through MyroPay and our payment partners, Paystack and Flutterwave.
You can cancel a paid subscription at any time from your account's billing settings inside MyroDeck. Cancellation stops future billing — your plan remains active until the end of the billing period you've already paid for, after which your account moves to the Free plan (subject to Free plan limits on locations, staff, and inventory items).
Because MyroDeck subscriptions grant immediate access to the full functionality of your plan, payments already made for the current billing period are generally non-refundable. We consider refund requests on a case-by-case basis where a genuine billing error occurred — for example, a duplicate charge or a charge made after a cancellation request was already processed. To request a refund, contact us through our Contact page with your account details and the reason for the request.
Upgrading your plan takes effect immediately, with billing adjusted for the remainder of the current cycle. Downgrading takes effect at the start of your next billing cycle, so you keep access to your current plan's limits until then. If a downgrade would put your account over the new plan's limits (for example, more locations or staff than the lower plan allows), you'll be asked to bring your account within those limits before the downgrade completes.
If a payment fails, we'll attempt to notify you and retry the charge. Continued non-payment may result in your account being restricted to Free plan functionality until payment is resolved. Your data is preserved during this period and is not deleted for non-payment alone.
We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.
Billing questions, refund requests, or anything else related to your subscription can be sent through our Contact page.